You can book Out of the Box Florence tours directly on our website through the tour page you're interested in, or contact us by email or WhatsApp if you'd like a custom itinerary. We confirm availability and price within a few hours, every day of the year.

We recommend booking at least 2–3 weeks ahead, and earlier for travel between April and October, which is peak season in Tuscany. Multi-day itineraries and days with wine estates or truffle hunting need more notice, because the best small producers fill up first. For last-minute requests, contact us and we'll see what we can arrange.

Yes. A private tour reserves the guide and vehicle exclusively for your group of up to 15 guests, with full flexibility on timing and stops. Because you're not sharing the cost with other travellers, private tours are priced per group rather than per person. Contact us with your group size and preferred dates for a quote.

On a private tour the guide and vehicle are reserved for your group only, up to 15 guests in two vans with 8 and 7 seats, and the day follows your timing and stops. On a semi-private tour you share the day with a small group of other travellers, capped at 8 guests, and you pay per person. Compare both on our tours page.

Out of the Box Florence prices cover transport, your guide and any tastings or meals listed in the tour description, with no hidden costs. Entrance fees or extra tastings that are not listed on the tour page are always communicated clearly in advance. Private driver services and multi-day tailor-made itineraries are quoted on request.

Tips are never included in the price and never expected, but they are always appreciated if you feel your guide went above and beyond. What the price covers is listed in each tour description.

In some cases yes, but it is harder for your guide to process card payments in the field, so we recommend booking and paying in advance whenever possible to guarantee your spot.

No. Out of the Box Florence never receives commissions or payments for bringing guests to a winery or producer: it is one of our core principles. We work only with small, family-run estates we know personally, not wine merchants or large-scale producers built for bus groups.

Private and customised tours are fully refundable if cancelled at least 15 days before the experience, minus a 10% booking management fee that we retain in every case to cover administration costs. Between 14 and 8 days before departure you receive a 50% refund, again minus the 10% fee. From 7 days before departure, no refund applies. No-shows are charged in full.

For shared and semi-private tours, full refund is available up to 48 hours before departure. Between 48 and 24 hours before, you receive a 50% refund. Inside 24 hours, no refund applies.

Tours go ahead in most weather: there's no bad weather, just bad preparation, so come dressed for it. A tour is only cancelled or interrupted if government authorities issue a severe weather alert for the area. In that case, we'll rebook or refund you.

A private driver (NCC, Noleggio Con Conducente) is licensed to drive and transport you, not to guide you at a specific site the way a licensed tour guide does. On day tours and excursions, our driver-guides share local knowledge along the way. Rates for airport transfers, day trips and city-to-city journeys are on our Private Driver Florence & Tuscany page.

Yes. All Out of the Box Florence private driver services are operated by fully licensed NCC drivers, with commercial passenger transport insurance on every vehicle.

Some of our tours involve walking that isn't well suited to younger children, so under-12s aren't accepted on every experience. Exceptions are considered case by case: contact us before booking if you're travelling with young children, and we'll tell you honestly whether a tour fits or suggest a better alternative.

Our guides have years of field experience and design each of our outdoor tours, from the hills of Fiesole to the Cinque Terre, to be manageable for a reasonably fit adult, not a competitive athlete. You should be in good general health to keep pace with the group across a full day outdoors.

Please let your guide know at the start of the day if you have any walking limitations. Even though our support vehicle stays close by on most routes, some sections of the trail can only be reached on foot, so it's important to flag any concerns before the tour begins rather than partway through.

Just the e-voucher sent to you when you book: you don't need to print it. If you haven't received it, email info@outoftheboxflorence.com.

Yes, and you're very welcome. Your guide will check your dietary preferences on the day, but do let us know in advance if you have a specific requirement so we can plan ahead with the wineries or restaurants involved.

Comfortable closed shoes are best, along with whatever you'd normally bring on a countryside walk: a hat, sunscreen and, in warmer months, insect repellent. Bring your own water too, since it isn't always available along the route.

Check six things before you book: the company's licence and VAT number; the maximum group size, stated in writing; who chooses the wineries and whether commissions are paid on wine sales; what the price includes; the guide's qualifications, such as a sommelier certification; and recent independent reviews. Out of the Box Florence answers each of these points on this page.

Yes. Out of the Box Florence is a fully licensed travel agency (P.IVA 06155900480), registered with the Comune di Firenze under SCIA N° 9701/2020/SUAP (dated 29/09/2020). Our private driver services operate under full NCC licensing with commercial passenger insurance.

No, and that's deliberate. Out of the Box Florence is a small, locally-owned team running private and semi-private experiences, not a bus operator. Group sizes stay small across our tours, we work directly with family-run wineries and producers, and we don't take commissions from anyone we visit.

Our founder, Stefano Mazzantini, is a FISAR-certified sommelier and licensed hiking and cycling guide, with over 20 years of experience in Tuscany and more than 10,000 guests welcomed. He works with a small team of licensed local guides, and our wine tours run in English and Italian. Meet the team on our About page.

Out of the Box Florence tours run for 2–15 guests. Private tours take up to 15 people in two air-conditioned vans with 8 and 7 seats. Semi-private tours, wine tours included, are capped at 8 guests, and the Florence Wine Boat Tour on the Arno at 10. We never run large shared coach tours.

We are rated 5.0/5 from 180 reviews on Google (September 2026). You can read them all on our Google Business Profile, and we are also reviewed on TripAdvisor.